Rail Industry Hazmat Thought Leaders Series Part 6 with April Heinze
In this episode, join host Sean Grady as he delves into the world of 911 emergency response operations with April Heinze, the Chief of 911 Operations at the National Emergency Number Association (NENA). Get ready to explore the crucial role of 911 operators, the setting of standards, training procedures, and the challenges faced by the emergency response community. Tune in for valuable insights and behind-the-scenes perspectives from a key player in the realm of emergency response.
Thanks to our sponsors: Zappa-Stewart, Enthalpy Analytical, and the Alliance of Hazardous Materials Professionals.
#911 #911operators #emergencyresponce #training #hazmat #firstresponders #nena
April Heinze
Vice President
April Heinze, ENP, CMCP
April is an accomplished professional who currently holds the position of Vice President and Chief of 9-1-1 Operations for the National Emergency Number Association (NENA): The 9-1-1 Association. She has extensive experience and expertise in 9-1-1 Operations and is NENA's subject matter expert in that area. April's primary responsibilities include educating, advising, and advocating for 9-1-1 and Emergency Communication Center operations on behalf of NENA. April supports NENA's development group in establishing operational standards and best practices for 9-1-1 operations. She actively participates in various industry associations and governmental organizations, working groups, committees, and taskforces to enhance the effectiveness and efficiency of 9-1-1 systems across the globe. She seeks innovative solutions to enhance emergency response capabilities and is dedicated to improving the 9-1-1 profession.
